Now You: Were you affected by the issue? (via Neowin) Malwarebytes reacted quickly to the issue but it still took them two tries to get it right. Some users thought that Malwarebytes had been compromised, especially since some protective modules would not stay on or could not be turned on at all.
If it is not, check for updates to install the most recent update package version and restart the computer afterwards to complete the installation. In short: make sure that the update package version is at least version.
The client could not process it correctly which caused the high resource usage on customer devices and protection issues. Malwarebytes CEO Marcin Kleczynski published an official statement on the issue on the Malwarebytes forum. Kleczynski explained that a malformed protection update caused the issue. Malwarebytes staff suggests that users turn of Web Protection, run a check for updates and restart the PC afterward if the issue is not resolved automatically. Some users reported that they had to restart the computer multiple times. Restarting Malwarebytes won't do the trick. It needs to be noted that it is required to restart the system after update installation. This time, users reported that the patch seems to have fixed the issue on their machines. Malwarebytes issued another patch, which updated the update package to version. Malwarebytes users experienced high RAM and CPU usage even after installation of the update on their devices and rebooting the machines. It turned out however that the update did not resolve the issue for users. Update package was distributed through the application's automatic update system.
Malwarebytes released an update shortly after first reports appeared on the company forum. Tip: You can verify the program, component and update package versions by going to Settings > About in the Malwarebytes application. with component package 1.0.262 and update package 1.0.3.798. It is unclear at this point in time whether Malwarebytes Free systems were affected as well.Īffected users ran Malwarebytes Premium version 3. Malwarebytes Premium and Premium Trial versions on all supported versions of Windows were affected the most. Some users reported even that some protective modules, Web Protection and Real-Time Protection would not turn on anymore One user published a screenshot that showed the Malwarebytes Service process using more than 19 Gigabytes of RAM, and others soon chimed in and revealed that Malwarebytes used a lot of RAM and CPU on their devices as well.
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